1. Introduction

Logitrack is committed to protecting the privacy and personal data of our customers. This Privacy Policy (hereinafter referred to as the “Policy”) explains how we collect, use, store, and secure your information when you use Logitrack’s software and services.

By accessing or using our services, you confirm that you have read, understood, and agreed to this Policy. If you do not agree, please stop using our services.

2. Information We Collect

When you use Logitrack, we may collect the following types of information:

  • Personal Information: Full name, phone number, email, company address, geographic location.

  • Business Information: Company name, tax code, industry, order data, transportation and warehouse data.

  • System Data: Usage logs, IP address, device, browser.

  • Payment Information: Payment method, transaction history (we do not store credit card details).

  • Uploaded Data: Files, documents, waybill images, GPS, RFID, integrated camera data.

3. How We Use Information

The collected information is used for the following purposes:

  • Provide and maintain Logitrack services.

  • Authenticate accounts and ensure user security.

  • Improve features and optimize system performance.

  • Analyze data to support businesses in more efficient operations.

  • Send notifications, newsletters, or promotional programs (with your consent).

  • Comply with legal requirements when requested by authorities.

4. Information Sharing

We do not sell or rent your personal data to third parties. However, we may share information in the following cases:

  • With technology partners (servers, cloud storage, API integration) to operate services.

  • With government authorities when legally required.

  • With third parties upon your consent.

All third parties must comply with strict confidentiality obligations.

5. Data Security

We apply multiple security measures to ensure data safety:

  • SSL/HTTPS encryption across the entire system.

  • Access control by account level.

  • Regular data backups on servers.

  • 24/7 security monitoring and intrusion detection.

However, no system is 100% secure. We will immediately notify you if a data breach occurs.

6. User Rights

You have the right to:

  • Access and review your personal data.

  • Request corrections of inaccurate or incomplete information.

  • Request deletion of your account and data upon service termination.

  • Opt out of receiving marketing emails or promotional notifications.

  • Export your data from the system when needed.

All requests will be processed within 7 working days.

7. Data Storage

Data is stored on servers located in Vietnam and/or trusted international data centers.

  • Storage period: At least for as long as you use the service.

  • After service termination, data will be retained for an additional 30 days before being permanently deleted.

8. Cookies & Tracking Technologies

We use Cookies and similar technologies to:

  • Identify users and maintain login sessions.

  • Analyze usage behavior to improve user experience.

  • Measure marketing and advertising effectiveness.

You can disable cookies in your browser, but some features may not function fully.

9. Children’s Policy

Logitrack’s services are not directed to individuals under the age of 16. If we discover that a user under 16 has provided personal information, we will delete it immediately.

10. Policy Changes

We may update this Privacy Policy at any time. The new version will be published on our website. You should check periodically for the latest updates.

11. Governing Law

This Policy is governed by the laws of Vietnam. Any disputes shall be resolved at the competent People’s Court in Ho Chi Minh City.