PRIVACY POLICY

Effective Date: June 01, 2026

1. Introduction

Welcome to LogiTrack.

LogiTrack and TRANG HUY LOGISTICS are transportation and logistics management applications operated by HDVIEW VIETNAM TRADE COMPANY LIMITED ("Company", "we", "our", or "us").

This Privacy Policy explains how we collect, use, store, process, protect, and disclose information when you use the LogiTrack mobile application, website, and related services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Account Information

When creating or using an account, we may collect:

  • Full name

  • Phone number

  • Email address

  • Company name

  • User ID and account credentials

2.2 Location Information

To support transportation management, vehicle tracking, route monitoring, and delivery operations, LogiTrack may collect location information including:

  • Real-time GPS location

  • Foreground location data

  • Background location data

  • Route history and travel records

Background location may be collected even when the application is not actively in use, solely for logistics tracking, fleet management, delivery verification, and operational monitoring purposes.

Users may disable location permissions at any time through their device settings, although some features may not function properly.

2.3 Camera and Photo Information

LogiTrack may access your device camera to:

  • Capture Proof of Delivery (POD)

  • Upload shipment photos

  • Record delivery confirmation images

  • Scan QR codes and barcodes

Photos captured through the application are only used for logistics and delivery management purposes.

2.4 Device Information

We may automatically collect:

  • Device model

  • Operating system version

  • Device identifiers

  • IP address

  • Mobile network information

  • Application version

  • Crash reports and diagnostics

2.5 Usage Information

We may collect information regarding:

  • Login activities

  • User interactions

  • Features used

  • System performance

  • Application usage statistics

2.6 Notification Information

LogiTrack uses Firebase Cloud Messaging (FCM) to send:

  • Shipment updates

  • Delivery notifications

  • Route changes

  • Operational alerts

  • System announcements

3. How We Use Information

We use collected information to:

  • Provide transportation and logistics services

  • Track vehicles, shipments, and drivers

  • Manage delivery operations

  • Verify proof of delivery

  • Improve platform performance

  • Provide customer support

  • Send operational notifications

  • Prevent fraud and unauthorized activities

  • Maintain system security

  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell personal information.

Information may be shared with:

Service Providers

Authorized third-party providers assisting us in operating our services, including:

  • Cloud hosting providers

  • Database providers

  • Analytics providers

  • Mapping and navigation providers

  • Notification service providers

Business Customers

Information may be shared with authorized organizations using LogiTrack services, including:

  • Administrators

  • Dispatchers

  • Fleet managers

  • Drivers

  • Logistics operators

Legal Requirements

We may disclose information if required by:

  • Applicable laws

  • Government authorities

  • Court orders

  • Regulatory requirements

We may also disclose information to protect our rights, property, users, and business operations.

5. Firebase and Analytics

LogiTrack may use Google Firebase services including:

  • Firebase Analytics

  • Firebase Cloud Messaging

  • Firebase Crashlytics

  • Firebase Authentication

These services may collect information about application usage, device performance, and user interactions in accordance with Google's Privacy Policy.

6. Google Maps Services

LogiTrack may use Google Maps Platform to provide:

  • Vehicle tracking

  • Route planning

  • Navigation support

  • Location visualization

Google may process location information according to its own privacy policies.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services

  • Fulfill contractual obligations

  • Maintain operational records

  • Resolve disputes

  • Comply with legal requirements

When information is no longer required, it will be securely deleted, anonymized, or archived according to applicable laws.

8. Data Security

We implement reasonable technical and organizational safeguards including:

  • HTTPS/SSL encryption

  • Role-based access control

  • Secure authentication mechanisms

  • Firewall protection

  • Security monitoring and auditing

  • Data backup and recovery procedures

While we strive to protect information, no system can guarantee absolute security.

9. User Rights

Depending on applicable laws, users may have the right to:

  • Access personal information

  • Update or correct inaccurate information

  • Request deletion of personal data

  • Withdraw consent

  • Restrict processing activities

  • Request information regarding data usage

Requests may be submitted using the contact information provided below.

10. Account Deletion

Users may request account deletion at any time by contacting:

Email: sale@logitrackvn.com

Upon verification, we will process the request within a reasonable period, subject to legal and operational obligations.

Certain records may be retained where required by law or for legitimate business purposes.

11. Children's Privacy

LogiTrack is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected, we will promptly delete such information.

12. International Data Transfers

Information may be processed and stored on servers located in different countries.

By using our services, you consent to such transfers where permitted by applicable laws.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any updates will be posted on this page together with the updated effective date.

Continued use of the services after updates become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Information

HDVIEW VIET NAM CO., LTD

Website: https://logitrackvn.com

Email: sale@logitrackvn.com

If you have any questions regarding this Privacy Policy or our data practices, please contact us using the information above.